SHIPPING + DELIVERY

US OVERNIGHT SHIPPING: Next business day delivery by end of day.
US EXPRESS SHIPPING: Delivery within 2-3 business days.
US STANDARD SHIPPING: 6-8 business days.
DHL INTERNATIONAL STANDARD SHIPPING: 8-14 business days.

FREE US STANDARD SHIPPING

No promo code is required to redeem free shipping, just select Standard Shipping during checkout. Shipping thresholds are subject to change during sales and promotional events. Be sure to check the latest details at checkout to see how you can qualify for free shipping! Offer is subject to change without notice.

DHL INTERNATIONAL STANDARD SHIPPING

All prices are subject to change upon ordering. You will be contacted if necessary.

*Please note these shipping options reflect estimated average shipping times.

All international packages may be subject to duties and taxes, which are prepaid at checkout. These charges are set by your local customs authorities and are non-refundable. For more information, please refer to your local customs website.

Your package is tendered to our carriers within 24 hours, during standard business days. Delivery times are dependent on the carrier.

What time do I have to order by to receive my overnight by next day?
Orders must be placed before 12 PM PST in order to be shipped within one business day. Any orders placed Friday after 12 PM PST through Sunday, will be sent out the following business day. Carrier delays may occur during the holidays.

What happens if my package is lost, stolen, or damaged?

12TH TRIBE PACKAGE PROTECTION
If you insured your package with 12th Tribe Package Protection, please reach out to us directly on live chat or send us an email to support@12thtribe.com and we'll help take care of your lost, damaged in transit, or stolen packages.

Claims for packages marked delivered yet not received and where there is no evidence of “porch piracy”, must be made 5 days after the “delivery date” but no longer than 15 days to ensure it was not mis-delivered or found within the premises. Claims for packages presumed to be lost (where the status is not delivered), must be filed after 7 days (20 days for international) and within 30 days from the last scan.

If you did not include any package protection in your order, 12th Tribe is not responsible for any lost or stolen items. If you feel as though your package has been lost, please submit a claim with the carrier.


What happens if my item is damaged after wearing/washing?
12th Tribe will not be held responsible for replacing or accepting a return of any washed items or if an item has been worn and/or tried on and damaged as a result.


What happens if my package is returned to the sender?
If your package has been returned to the sender due to an address discrepancy, 12th Tribe will not be held responsible. When the item is returned successfully, we will contact you about the shipment and further assist you.


How do I cancel my order?
If you need to cancel your order, please send us an email to support@12thtribe.com within 12 hours of placing your order. We will do our best to accommodate your needs before shipping.


Response Time
Our office hours are from 9 AM PST – 5:30 PM PST Mon – Fri (excluding holidays). We'll do our best to get back to you as soon as possible!